Privacy Policy
PT Terra Auri Group


1. General Provisions
This Privacy Policy (hereinafter — "Policy") governs the procedures for processing and protecting personal data of users of the website [insert website domain] (hereinafter — "Website"), managed by PT Terra Auri Group, registered in accordance with the laws of the Republic of Indonesia (address: JL. Raya Kesambi No. 9, Desa/Kelurahan Kerobokan, Kec. Kuta Utara, Kab. Badung, Bali Province, Postal Code: 80361).
The company acts as the Data Controller under Indonesia Law No. 27/2022 "On Personal Data Protection."

2. Personal Data We Process
We may collect and process the following categories of data:
  • Last name, First name
  • Phone number
  • Email
  • Location address

3. Purposes of Data Processing
Personal data is used for:
  • User registration on the website
  • Communication and feedback
  • Contract conclusion and execution
  • Sending informational and promotional materials (with user consent)
  • Compliance with legal requirements
  • Analytics and improving service quality

4. Cookies and Similar Technologies
4.1 The website uses cookies and other tracking technologies to:
  • Ensure proper website operation
  • Remember user settings
  • Analyze traffic and user behavior
  • Show personalized content and advertising
4.2 Cookies are small text files stored on the user’s device.
4.3 Users can change browser settings at any time to restrict or delete cookies; in that case, some website features may not work correctly.
4.4 By using the Website, the user consents to the use of cookies in accordance with this Policy.

5. Actions with Personal Data
Collected data may be:
  • Gathered, recorded, systematized, stored, clarified, used, anonymized, blocked, or destroyed
  • Transferred to third parties (partners and contractors) solely to achieve the stated purposes
Transferred outside Indonesia (cross-border transfer), if external services are used (e.g., hosting, CRM, email marketing, analytics)

6. Data Transmission and Storage
  • Personal data may only be transferred to the extent necessary to achieve processing purposes.
  • In cross-border transfers, we ensure an appropriate level of protection conforming to Law No. 27/2022.
  • Data is stored until the processing goals are achieved or until the user withdraws consent.

7. User Rights (Data Subjects)
Users have the right to:
  • Receive information about what data is collected and how it is processed
  • Request correction or deletion of data
  • Restrict processing or withdraw consent
  • Opt-out of mailings at any time
  • File a complaint with the regulatory authority of the Republic of Indonesia (Ministry of Communications and Informatics)

8. Withdrawal of Consent and Contact Details
The user can withdraw consent by sending a written notice to:
info@terra-auri.com
The Data Protection Officer (DPO) at PT Terra Auri Group is appointed and can be contacted via:
info@terra-auri.com

9. Data Protection Measures
We take organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, or destruction, including:
  • Using secure servers and SSL encryption
  • Restricting staff access
  • Regular security audits

10. Policy Changes
The company reserves the right to amend this Policy. The new version comes into effect upon its publication on the Website.

11. Company Contact Information
For questions related to data processing and cookies, contact:
  • Email: info@terra-auri.com
  • Address: JL. Raya Kesambi No. 9, Desa/Kelurahan Kerobokan, Kec. Kuta Utara, Kab. Badung, Bali Province, Postal Code: 80361.